Privacy Policy for POGO Progress
POGO Progress (“we,” “us,” “our”) respects your privacy and is committed to protecting it. This Privacy Policy outlines how we collect, use, disclose and protect your information, as well as your rights regarding your personal data.
POGO Progress Ltd., 5 Walton Lodge, Bridge Street, Walton-On-Thames, KT12 1BT, is responsible for processing your information under this Privacy Policy. Our platform is designed for EYFS and primary school settings to support educators in tracking, assessing and reporting on pupil progress.
1. Information Collection and Types of Data
Personal Data Collected from Parents, Children and Staff
To deliver our Service effectively, we collect limited information related to parents, children and school staff:
– Parents and Guardians: Name, email, phone number and any communication through the platform with school staff.
– Children: Name, date of birth, EAL, SEND, behaviour, medical, attendance and educational progress data, including: exam attainment, observations, merits, achievements and WOW moments.
– School Staff: Name, role and login credentials to support account setup and authorised access.
Automatically Collected Data
When users interact with our Service, we collect technical data, such as:
– Device and Usage Information: Including IP address, browser type, device type and actions taken on the Service.
– Cookies and Tracking Technologies: We use cookies to enhance website functionality and analyse user activity. More details are in our Cookie Policy which is located at the end of this policy.
2. Purpose of Data Collection
We process data to improve and deliver our Service effectively. Key purposes include:
– Providing Core Services: To ensure users can access features such as assessment tracking, reporting and communication tools.
– Optimising User Experience: By analysing usage data to enhance features and usability.
– Marketing and Communication: With your consent, we may use your data to send newsletters, demo invites and information on relevant events.
– Security and Compliance: To protect our platform from misuse, fraud and ensure compliance with applicable laws.
3. Legal Basis for Data Processing
Our processing activities are grounded in legal bases under the GDPR and UK GDPR, including:
– Contractual Obligation: For services provided as part of our Service contract with schools.
– Legitimate Interests: To operate and improve our platform, unless overridden by your data protection rights.
– Consent: For marketing communications and any optional data collection.
4. Data Sharing Practices
We may share personal data under specific conditions:
– Third-Party Service Providers: To support our Service, we may work with providers for hosting, payment processing and customer support. These partners are bound by strict confidentiality and data protection agreements.
– Legal Compliance: In cases where disclosure is required by law or necessary to protect our rights.
– Business Transactions: Personal data may be transferred in the event of a merger, acquisition, or sale of assets, in line with this policy.
We do not sell or rent personal data to third parties.
5. Data Security and Storage
We implement industry-standard security measures to protect personal data against unauthorised access or disclosure. While we strive to safeguard all data, no method of online storage is completely secure. If a data breach occurs, we will promptly inform affected parties and authorities as required by law.
6. Data Retention Policy
We retain personal data only as long as necessary to fulfil the purposes for which it was collected or as required by law. Retention periods vary based on data type and processing purpose:
– School-Related Data: Retained for the duration of the contract and up to five years after.
– Marketing and Communication Data: Retained until unsubscribed or for up to two years following the last interaction.
7. International Data Transfers
If any data transfer occurs outside the EEA/UK, we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to comply with GDPR and UK GDPR.
8. Your Data Protection Rights
You have the following rights regarding your personal data:
– Access: Request copies of your data.
– Rectification: Correct inaccuracies in your data.
– Erasure: Request data deletion under certain conditions.
– Data Portability: Obtain a copy of your data in a machine-readable format.
– Restriction/Objection: Limit or object to data processing where applicable.
– Withdraw Consent: Opt out of marketing communications or any optional data processing.
For any requests, please contact us at [privacy@pogoprogress.co.uk]. We respond to requests within one month and may extend this by two months for complex cases.
9. Children and Data Use
Our Service is for educational professionals and parents/guardians. We only process children’s data as authorised by schools and parents. Direct use of our Service by children under 16 is not permitted.
10. Updates to This Privacy Policy
We may revise this Privacy Policy periodically. Any changes will be posted on this page, with the updated effective date. Major changes will be communicated through email or in-app notifications.
11. Contact and Complaints
If you have questions about this Privacy Policy, please contact us:
POGO Progress Ltd
Email: support@pogoprogress.co.uk
Address: 5 Walton Lodge, Bridge Street, Walton-On-Thames, KT12 1BT
For concerns regarding data processing, you may also contact the UK Information Commissioner’s Office (ICO) or your local data protection authority.
Cookies
This site uses Cookies. Cookies are small data files that are sent between computers during a browsing session. Cookies are typically stored on your computer’s hard drive and are used by Websites to stimulate a continuous connection to that site. In order to make our site more responsive to your needs we use cookies to track and manage information relative to your specific interests. In this way we can tailor our site to your needs, deliver a better and more personalised service and track the pages on our site that you visit. The use of cookies automatically identifies your browser to our computers whenever you interact with our site. Your browser options allow you to disable cookies. You should note that if you do disable cookies, you may not be able to access all the services on this site.
